Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

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Working at the Clinic

Working in the veterinary field takes a special kind, you need to be both a people and an animal person. You need to adapt quickly to situations, be aware of the needs of those around you, be positive, and know that some days you are going to get messy with all various kinds of biologicals (urine, poop, blood, and saliva). You may even be poking around in them! It helps to be curious, interested, organized and even a little bit odd. Most of all you need to enjoy the animals and the beautiful people that come with them.

Some of us have been here for years and some are just starting out, but we all do it because we love it. We deal with happy times: new pets, new people, new medications that can change things for the better. We deal with sad times: pets being sick, being unable to help some situations, passing away. You are often one of the first people who see someone’s new fur-baby and very likely one of the last. It makes for an up and down sort of time!

A veterinary clinic is an odd combination of mostly medical, with a little bit of retail thrown in. Because of this, we do get some additional complications sometimes with that as well.

To be good in the veterinary industry,  you need to enjoy every aspect of the job. The other staff (really important as you send a lot of time together, often in stressful times), the clients (as you build a bond with them well beyond their pets) and finally with the wonderful pets that they come in to see you with.

If it is right for you, then it is a wonderful and full-filling place to be that often doesn’t feel like a job it feels like an extension of your family.

Written by Lisa Clifford, RVT & Office Manager

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Last updated: September 14, 2020

Dear Clients,

As Ontario continues its reopening, we are excited to see our community get closer to a sense of normalcy. We applaud the significant effort and sacrifices you and your family have made to help us get this far.

WE ARE HAPPY TO BE NOW SEEING ALL CASES BY APPOINTMENT ONLY AND UNDER A CLOSED WAITING ROOM CURBSIDE SERVICE MODEL.

At Manitou Animal Hospital our primary goal is to care for your beloved pets. By extension, this means keeping you as a pet parent healthy as well. Many of you have already recently visited the hospital and have personally experienced the additional safety procedures we have put in place to ensure the well-being of you and your pets using our “closed waiting room” policy.

Our "closed waiting room" policy:

  1. When you arrive in the parking lot, please remain outside the hospital and use your cell phone to call 519-893-1360. We will take a history of your pet's health and discuss any concerns.
  2. A staff member will then meet you outside to bring your pet into the hospital for an examination.
    We ask that you remain in the parking lot and keep your phone turned on.
  3. The Veterinarian will call you once the physical exam is complete to discuss the recommended treatment plan.
  4. We encourage credit card over the phone as the preferred payment method. We can also accept e-transfer.
  5. A staff member will bring your pet and any medications back outside to you.

During the coming months and as long as COVID-19 continues to circulate in our community we at Manitou will continue to offer our services using these enhanced safety procedures, including the curbside and closed waiting room service model. For the health and safety of everyone, we will not be able to have you accompany your pet(s) into the clinic for procedures at this time. We unfortunately would just not be able to meet proper physical distancing requirements and ensure your safety and our team's.

We typically have a significant number of clients [100+] visit our clinic daily whether it be for medication, food or for a visit with the veterinarian or vet technician. Space in the front room and the exam rooms is very small, a well documented factor for increased risk of COVID transmission. If everyone were to come inside our clinic, even with masks on, it would significantly increase the risk of COVID exposure to each client entering the clinic as well as our staff. We are simply not willing to risk the health of you, your family and our staff. We know that with continued effort we will get through this together. We sincerely appreciate your patience and help in working with us during these challenging times.

Until then, we promise to give each and every one of your pets the very best care and a ton of hugs and kisses when they are in for a visit. We always treat them as if they were one of our own and look forward to seeing them!

Sincerely,

Your dedicated care team at Manitou Animal Hospital


OPERATING HOURS

We are OPEN with the following hours:

Monday to Thursday: 8:00 am - 7:00 pm
Friday: 8:00am - 6:00pm
Saturday: 8:00 am - 12:00 pm (food and medication pickup only)
Sunday: CLOSED