Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
We are in the process of updating our website – the content and the photos! Have you ever taken outstanding pictures of your pets? If yes, then I am impressed.
As the pictures come in from various staff members, I see some perfect and well-behaved pets and then some who have places they would rather be. Anywhere else but in the photos. I notice that most staff members had to send in many options. My dogs are usually pretty well behaved, but as soon as they have to stay for the pictures, they suddenly seem to be odd. Frozen, stiff, moving, or angry – most are not thrilled.
It would be more spontaneous to take a picture on a walk or laying in bed with us, but the ones we took to the website are special. They show a bit of us at work (thus the scrub shirts) and a bit of us at home (the backgrounds). This is what makes us unique- we are a mix of home and work, people and our pets.
That being said, it was fun to get them to be in pictures, and they just don’t realize how much we want them to be with us as part of our family photos. We all have many more pets at home, but difficult get a few to stay still let alone the rest.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 15, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 519-893-1360. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication. We are asking that all food and medications are pre-paid at the time of ordering it. If your food is not prepaid, we unfortunately cannot hold it for you for longer than 1 day at this time. If you are paying Debit, we will be allowing one client at a time to enter the clinic to pay. Currently, we prefer not to take cash.
Our online store is available to have your order delivered directly to your home. To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
- Monday to Friday: 8:00 am - 6:00 pm
- Saturday: 8:00 am - 12:00 pm (food and medication pickup only)
- Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Manitou Animal Hospital Team