519.893.1360
Lisa Clifford holding two dogs

Lisa Clifford, RVT

Office Manager

When I was young, I wanted to be a veterinarian. However, after some research, I found that I didn't want to go to school for the length of schooling required. Later on, I learned about the role of an Animal Health Technician (the previous name of a Registered Veterinary Technician) and realized it was a perfect fit for me. The role would allow me to do all the things I enjoyed - help pets, utilize my organizational skills and talk to people (something that fits me to a tee). I finished college at Centralia on a Friday and started my new job at this hospital the following Monday in April 1988. I enjoy almost all things related to veterinary medicine, but tend to gravitate particularly towards client education, uses for medication, and parasites.

My favourite part of my job is the people - both the staff that I work with and the clients who come in with their furry family members. Each day is different, each day can be a challenge, but overall, that is what makes the experience great. My first pet as an adult was Carter - a great Beagle/Pit Bull, and despite having multiple health issues, he lived to be 17-years-old. He had a gentle soul and was great with everyone. A "fun fact" about me is that I am full of useless information. Ask me about anything and most likely, I will have some weird fact to go with it. I am sure that as I learn new things, old information just falls out the other side.

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Lisa Clifford holding two dogs

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Last updated: December 11, 2020

Dear Clients,

As Ontario continues its reopening, we are excited to see our community get closer to a sense of normalcy. We applaud the significant effort and sacrifices you and your family have made to help us get this far.

WE ARE HAPPY TO BE NOW SEEING ALL CASES BY APPOINTMENT ONLY AND UNDER A CLOSED WAITING ROOM CURBSIDE SERVICE MODEL.

At Manitou Animal Hospital our primary goal is to care for your beloved pets. By extension, this means keeping you as a pet parent healthy as well. Many of you have already recently visited the hospital and have personally experienced the additional safety procedures we have put in place to ensure the well-being of you and your pets using our “closed waiting room” policy.

Our "closed waiting room" policy:

  1. When you arrive in the parking lot, please remain outside the hospital and use your cell phone to call 519-893-1360. We will take a history of your pet's health and discuss any concerns.
  2. A staff member will then meet you outside to bring your pet into the hospital for an examination.
    We ask that you remain in the parking lot and keep your phone turned on.
  3. The Veterinarian will call you once the physical exam is complete to discuss the recommended treatment plan.
  4. We encourage credit card over the phone as the preferred payment method. We can also accept e-transfer.
  5. A staff member will bring your pet and any medications back outside to you.

During the coming months and as long as COVID-19 continues to circulate in our community we at Manitou will continue to offer our services using these enhanced safety procedures, including the curbside and closed waiting room service model. For the health and safety of everyone, we will not be able to have you accompany your pet(s) into the clinic for procedures at this time. We unfortunately would just not be able to meet proper physical distancing requirements and ensure your safety and our team's.

We typically have a significant number of clients [100+] visit our clinic daily whether it be for medication, food or for a visit with the veterinarian or vet technician. Space in the front room and the exam rooms is very small, a well documented factor for increased risk of COVID transmission. If everyone were to come inside our clinic, even with masks on, it would significantly increase the risk of COVID exposure to each client entering the clinic as well as our staff. We are simply not willing to risk the health of you, your family and our staff. We know that with continued effort we will get through this together. We sincerely appreciate your patience and help in working with us during these challenging times.

Until then, we promise to give each and every one of your pets the very best care and a ton of hugs and kisses when they are in for a visit. We always treat them as if they were one of our own and look forward to seeing them!

Sincerely,

Your dedicated care team at Manitou Animal Hospital


OPERATING HOURS

We are OPEN with the following hours:

Monday to Thursday: 8:00 am - 7:00 pm
Friday: 8:00am - 6:00pm
Saturday: 8:00 am - 12:00 pm (food and medication pickup only)
Sunday: CLOSED