We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

519.893.1360

Where Is My Regular Doctor? What Is a Locum?

Sometimes in a vet clinic, you need some extra help, and you need to seek it from outside your regular group of staff. This helper is known as a locum.

A locum is a person who stands in temporarily for someone else of the same profession, especially a cleric or doctor.

Thus, a licensed veterinarian that works at various places for coverage at times of need is what we get for help here. They are fully capable and qualified to do what is needed here in the clinic. It is especially important to have them available to us here at the clinic.

It is often difficult for these locums as each clinic they go to has a different set of staff, a different list of medications and vaccines, different booking schedules, and obviously different clients. They need to do the best they can for your pet, without having the benefit of a previous rapport with you. It can be tough.

Why is it important to have them?
It offers us the chance to let our regular doctors have some time off. Whether to have holidays and recharge, for emergencies or for continued education, they get a break. We let them have the time away from the stresses of the clinic.

It is equally as important though for you, as having them here lets us make sure that we are able to continue to offer our clients and their pets veterinary care. We can still give appointments for pets that may be sick or need their routine vaccines. Without these locums we would be very limited in the times we could offer up for us to see you.

Luckily here at Manitou, we have managed to get locums that come back to us. In our favour, it offers up a bit more stability for our clients as it is now someone who knows the place a bit more. We do our best to get help for you and your furry family members.

If you have any questions, give us a call at 519.893.1360.

Written by: Lisa Clifford, RVT

Category:

Blog

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COVID-19: Additional measures we are taking

Dear Clients,

We are all aware of the concerns and rapidly changing situation with COVID-19. Due to the close public contact that our work requires, we have taken necessary measures to protect our clients, our team and work hard to ensure we can continue to provide excellent care for our patients.

The following changes have taken effective Monday, March 30:

• Currently, we are operating a “closed waiting room” clinic to protect our clients and staff. We ask you to stay in your vehicle and use your cell phone to call our front desk at 519-893-1360 once you have arrived. For scheduled appointments we will take a history over the phone or we ask that you email us any concerns prior to the appointment. A technician will meet you outside the doors to bring your pet into the clinic for an examination with the veterinarian. We will then call to discuss our recommended treatment plan and take payment over the phone. A technician will then meet you outside the door to hand off any take home medications and return your pet.

We are reducing our operating hours to Monday to Friday 9am-6pm. We will be closed on Saturday until further notice. We are running with limited staff in order to be able to continue to be open, so please be patience.

• Like many veterinary hospitals right now, we will only be taking care of urgent or sick pet cases, therefore, we are rescheduling annual physical/vaccines appointments for at least the next 4 weeks.

• If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with issues at their ends and are attempting to provide orders as soon as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order - our staff will meet you outside the door with your items. We are asking that all food and medications are pre-paid at the time of ordering it. If your food is not prepaid, we unfortunately cannot hold it for you for longer than 1 day at this time. If you are paying Debit we will be allowing one client at a time to enter the clinic to pay. We have stopped taking cash payments for the time being.

We do have an online store available for purchasing food 24/7. Go to our website manitouanimalhospital.com and click “online store” to sign up.

Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

• Following the recommendations of our government and human medical experts, we are doing our best to practice social distancing within the constraints of our jobs and have taken these measures to avoid both contracting and facilitating the spread of this disease.

Thank you for your cooperation and patience in these matters. Please stay healthy and thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

Thank you,

The Manitou Animal Hospital Team