We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Pet Food Texture Types

As there are more and more pet food choices around let’s talk about the different textures of pet foods.

Dry Food – These are the ones that are crunchy and can come in various sizes, from small for little dogs and range out the large specialty ones made for dental care. Dry food is made by preparing a recipe of dry and wet ingredients and mixed up. It is then put through a cooking process of steaming or using heated water. They are dried to remove the main amount of water. These processes were originally used for making cereal for people and then altered to prepare pet foods. The cooked food is then put through an extruder – this is the machine that makes it into the size and shape that is required for each food type. After it is cut up by knives at the end of the extruder, it is sprayed with oils, vitamins and other products. Several vitamins must be added here as they would dissolve or degrade otherwise in the cooking process. Now the dry foods made be bagged up in the appropriate sizes for transport and sale.

Canned Food – These foods have a different process. The materials are mixed together and then ground into smaller pieces. As the materials are mixed together, they start to increase the temperature of the mixer. It causes the starch ingredients to gelatinize the proteins and makes the texture of the canned food. Once the food is fully blended and cooked, it is sent through a filler/seamer machine, and the cans are filled. The final process is sterilizing of the cans. It is extreme heating that kills any potentially dangerous bacteria. They are cooled, labelled and sent on their way. The French army developed the process of canning dog food in the 1880s, and there have been some improvements over the years.

Semi-Moist Food – This third option is a spongy textured food that is not as soft as the canned food. It is only found in a few kinds of pet foods. The issue in the making it, however, is to keep it at that texture there is an abundance of salt and sugar used. It is not a good choice in a portion of pet food.

Regardless of the texture your choice of texture, you want to make sure that that food is of good quality and is correct for your pet’s health and stage of life. We can help you make healthy selections at the clinic.

If you have any questions, give us a call at 519.893.1360.

Written by: Lisa Clifford, RVT



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COVID-19: Additional measures we are taking

Dear Clients,

We are all aware of the concerns and rapidly changing situation with COVID-19. Due to the close public contact that our work requires, we have taken necessary measures to protect our clients, our team and work hard to ensure we can continue to provide excellent care for our patients.

The following changes have taken effective Monday, March 30:

• Currently, we are operating a “closed waiting room” clinic to protect our clients and staff. We ask you to stay in your vehicle and use your cell phone to call our front desk at 519-893-1360 once you have arrived. For scheduled appointments we will take a history over the phone or we ask that you email us any concerns prior to the appointment. A technician will meet you outside the doors to bring your pet into the clinic for an examination with the veterinarian. We will then call to discuss our recommended treatment plan and take payment over the phone. A technician will then meet you outside the door to hand off any take home medications and return your pet.

We are reducing our operating hours to Monday to Friday 9am-6pm. We will be closed on Saturday until further notice. We are running with limited staff in order to be able to continue to be open, so please be patience.

• Like many veterinary hospitals right now, we will only be taking care of urgent or sick pet cases, therefore, we are rescheduling annual physical/vaccines appointments for at least the next 4 weeks.

• If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with issues at their ends and are attempting to provide orders as soon as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order - our staff will meet you outside the door with your items. We are asking that all food and medications are pre-paid at the time of ordering it. If your food is not prepaid, we unfortunately cannot hold it for you for longer than 1 day at this time. If you are paying Debit we will be allowing one client at a time to enter the clinic to pay. We have stopped taking cash payments for the time being.

We do have an online store available for purchasing food 24/7. Go to our website manitouanimalhospital.com and click “online store” to sign up.

Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

• Following the recommendations of our government and human medical experts, we are doing our best to practice social distancing within the constraints of our jobs and have taken these measures to avoid both contracting and facilitating the spread of this disease.

Thank you for your cooperation and patience in these matters. Please stay healthy and thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

Thank you,

The Manitou Animal Hospital Team