Acronym Overload – the Roles of a Vet Clinic

What makes a vet clinic a success? The TEAM!
Our staff team is made up of different personalities, experiences, training, backgrounds, and skills that all contribute to the success of each day at the clinic.

Each member brings their special talent to the team. As an experienced CCR, I am able to handle the reception area in its busy moments. But don’t ask me to restrain the angry cat in the treatment room who needs a blood draw!

Having a good team of staff who respect each other’s different abilities allows us as a clinic to provide better patient care, client care, and makes work a fun place to be!

ACA (Animal Care Attendant)
The ACA is responsible for the basic care of the animals at the clinic and tidiness of the clinic. It includes tasks such as cleaning cages and bedding, walking pets, holding pets for treatments, and general clean up duties around the clinic.

*The Animal Care Attendant position is an entry-level position in the veterinary clinic hierarchy, ideally someone with a passion for animals and experience around them.

CCR (Customer Care Representative)
The CCR is responsible for running the front area and is usually the first staff member to greet clients when they come to the clinic. They are responsible for answering phones and emails, scheduling appointments, putting appointments in exam rooms, filing documents and invoicing clients via a computer system.

*Although this position does not typically require a degree, many receptions do have a degree in business. Most positions require a high school degree and some customer service experience.

RVT/VT (Registered Vet Technician/Vet Technician)
The veterinary technicians are educated and trained to support the veterinarian. They assist with tasks such as surgery, anesthesiology and monitoring, lab procedures, radiography, prescribed treatment, and client education.

*This position requires a diploma from an accredited college (for Ontario) – usually a 2-3 year program followed by a written examination.

DVM (Doctor of Veterinary Medicine)
The veterinarian is ultimately responsible for all patient care and the outcomes. Responsibilities of the vet include diagnosing, prognosing, prescribing medication, giving immunizations, performing surgery, interpreting x-rays – and much more.

*A degree in Veterinary Medicine requires an undergraduate degree (4 years) followed by a Veterinary medicine degree (another 2-3 years). It is a significant investment of time and money.

Practice Manager
The Practice Manager of the clinic is responsible for overseeing staff management and client relations. Managers also take care of duties such as hiring, payroll, preparing financial statements, monitoring inventory and ensuring the practice is reaching its goals. They may assist with patient care as well, as many managers are also trained as Technicians (as is the case at Manitou).

*There is no specific degree or schooling for a practice manager, but a business degree or experience, along with vet clinic experience is a definite asset.

If you have any questions about these positions, give us a call at 519.893.1360.

Written by: Brie Bingham, CCR



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Last updated: January 5, 2022

Dear Clients,


At Manitou Animal Hospital our primary goal is to care for your beloved pets. By extension, this means keeping you as a pet parent healthy as well. Many of you have already recently visited the hospital and have personally experienced the additional safety procedures we have put in place to ensure the well-being of you and your pets using our “closed waiting room” policy.

Our "closed waiting room" policy:

  1. When you arrive in the parking lot, please remain outside the hospital and use your cell phone to call 519-893-1360. We will take a history of your pet's health and discuss any concerns.
  2. A staff member will then meet you outside to bring your pet into the hospital for an examination.
    We ask that you remain in the parking lot and keep your phone turned on.
  3. The Veterinarian will call you once the physical exam is complete to discuss the recommended treatment plan.
  4. We encourage credit card over the phone as the preferred payment method. We can also accept e-transfer.
  5. A staff member will bring your pet and any medications back outside to you.

During the coming months and as long as COVID-19 continues to circulate in our community we at Manitou will continue to offer our services using these enhanced safety procedures, including the curbside and closed waiting room service model. For the health and safety of everyone, we will not be able to have you accompany your pet(s) into the clinic for procedures at this time. We unfortunately would just not be able to meet proper physical distancing requirements and ensure your safety and our team's.

We typically have a significant number of clients [100+] visit our clinic daily whether it be for medication, food or for a visit with the veterinarian or vet technician. Space in the front room and the exam rooms is very small, a well documented factor for increased risk of COVID transmission. If everyone were to come inside our clinic, even with masks on, it would significantly increase the risk of COVID exposure to each client entering the clinic as well as our staff. We are simply not willing to risk the health of you, your family and our staff. We know that with continued effort we will get through this together. We sincerely appreciate your patience and help in working with us during these challenging times.

Until then, we promise to give each and every one of your pets the very best care and a ton of hugs and kisses when they are in for a visit. We always treat them as if they were one of our own and look forward to seeing them!


Your dedicated care team at Manitou Animal Hospital


We are OPEN with the following hours:

Monday to Thursday: 8:00am - 7:00pm
Friday: 8:00am - 6:00pm
Saturday: 8:00 am - 12:00 pm
Sunday: CLOSED